Chih-Chien Chen

Ph.D. Student

Education

B.A. in Library and Information Science, National Taiwan University, 2000, Taiwan

M.S. in Recreation Administration, California State University, Sacramento, 2003, USA

Research Interests

My research examines willingness to book in hotel on-line advanced booking setting, and the consequent impact on the performance of service providers’ revenue management policies. Currently I am investigating the multidimensionality of hotels’ cancellation policies and how these dimensions affect potential hotel customers’ propensity to book a room.

Advisor: Dr. Zvi Schwartz.

Contact: cchen22@uiuc.edu, (217) 244-3292

Publications

Chen, C., Chhabra, D., & Tatsugawa, K. H. (2004). Resident perception of the effect of tourism: A case study of the Crystal Basin recreation area, California. [Electronic version]. e-Review of Tourism Research, 2(4).

Chen, C., & Schwartz, Z. (2006). The importance of information asymmetry in customers’ booking decisions: A cautionary tale from the Internet. Cornell Hotel and Restaurant Administration Quarterly, 47(3), 272-285.

Chen, C., & Schwartz, Z. (in press). Room rate patterns and customers’ propensity to book a hotel room. Journal of Hospitality and Tourism Research.

Chen, C., & Schwartz, Z. (in press). Timing matters: Travelers’ advanced booking expectations and decisions. Journal of Travel Research.

Chen, C., Ruseski, J., & Schwartz, Z. (under review). Room rates as signals of quality, sellout risk and the prospects of getting a better deal: Analytical model and empirical evidence.

Conference Presentations

Chen, C., Chhabra, D. & Tatsugawa K. H. (March, 2004). Resident perceptions of the effect of tourism upon their lifestyle in the Crystal Basin Area, Eldorado County, California. California & pacific southwest recreation & park training conference. Anaheim, CA.

Chen, C., &  Schwartz, Z. (October 20-23, 2005). The Impact of On-Line Advanced Reservation Information on Tourists' Willingness to Book. The 24th International Society of Travel and Tourism Educators Conference. Chicago, IL.

Chen, C., &  Schwartz, Z. (June 26-29, 2006). Beyond price integrity and last-minute deals: The Impact of Price Patterns on Hotel Room Booking Decisions. The 12^th Asia Pacific Tourism Association & 4^th Asia-Pacific CHRIE Joint Conference. Hualien, Taiwan.

Chen, C., &  Schwartz, Z. (January 4-6, 2007). Timing matters: Customers’ advanced booking expectations and their propensity to book a hotel room The 12^th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism. Houston, TX.

Chen, C., Ruseski, J., & Schwartz, Z. (May 23-27, 2007). Room rates as signals of quality, sellout risk and the prospects of getting a better deal: Analytical model and empirical evidence. 5^th Asia Pacific CHRIE & 13 ^th Asia Pacific Tourism Association. Beijing, China.

Teaching Experience

“The Internet and Advanced Booking Consumer Behavior – Section II.” 2006 Jinling Executive Seminars Program. Purdue University, West Lafayette,IN. August 2006

Others Academic Experience

Ad hoc reviewer                                                                                    Anatolia: an International Journal of Tourism and Hospitality Research. 2006

Interpreter                                                                                                 2006 Jinling Executive Seminars Program. Purdue University, West Lafayette, IN. 08/01-02/2006

Revenue Management and the Revolution of Internet. Department of Hospitality and Restaurant Management, National PingTung University of Science and Technology, PingTung, Taiwan. 06/01/2007

2007 Jinling Executive Seminars Program. Purdue University, West Lafayette, IN. 08/07-08/2007

Teaching Assistant                                                                                     RST 594 Advanced Tourism Seminar. Fall 2007

Awards

Best Paper Award.                                                                                    Chen, C., & Schwartz, Z. Beyond price integrity and last-minute deals: The impact of price patterns on hotel room booking decisions.  The 12^th Asia Pacific Tourism Association & 4^th Asia-Pacific CHRIE Joint Conference. June 26-29, 2006, Hualien, Taiwan

Conference Travel Awards for Graduate Students.                                     Chen, C., & Schwartz, Z. Timing matters: Customers’ advanced booking expectations and their propensity to book a hotel room.  The 12 ^th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism. January 4-6, 2007, Houston, TX.